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Terms & Conditions

When you register/place order at this (e-special) website, you are agreeing that you have read and understand Bonita Pharmaceuticals Terms and Agreement Policy.

Return Policy

For any shipping errors made or any products damaged in transit by Bonita Pharmaceuticals, the entire credit will be given to our customer. Any damage or error should be reported to Bonita Pharmaceuticals within 2 business days of the receipt of the order. Unauthorized returns if any shall not be processed for credit. Short-dated and refrigerated items are non-returnable. The purchaser shall be liable for 20% restocking fees with an addition to shipping charges for any return of orders notification after 24 to 48 hours of its execution and not more than 7 business days. To report the damage, error, or create a return, we strongly advise you to call our customer service representatives to obtain return authorization at 1-855-729-7200.

The Return Merchandise Authorization (RMA) number must be clearly marked on the outside of the box containing the returned product(s).

Voluntary or involuntary manufacturer product recalls will be handled in accordance to manufacturer instructions.

Payment Method:

We accept payment by Wire, ACH, Check, Visa, Mastercard, American Express and Discover. Your payment will be processed upon approving the Invoice and order will be shipped right after. If a payment method is check by mail, credit terms of 15 days for brands and 30 days for generics will be given upon approval of credit application. Returned checks

Returned Check fee for Insufficient Funds (NSF): $50.00

Improper charge back fee:

Customers issuing a no cause/reason chargeback after they have received their merchandise will be billed any fees incurred by Bonita as well as a $50.00 chargeback fee. We must protect ourselves from this new type of crime/negligence.

Product Availability:

Merchandise is subject to change or discontinue without notice. All information provided on e-special/Bonita is deemed reliable. We are not responsible for any changes made by manufacturer and their shortages.

Order Cancellation

All orders must be cancelled by phone before 4 PM EST on a same day.

Shipping terms:

Orders are shipped via UPS daily at our discretion. Additional charges for expedited shipping may apply.

Unpaid Invoices should refer To Bonita Pharmaceuticals Accounting Department.

  • If any invoice goes beyond 30 days past due, all the invoices shall become subject to collection agency.
  • In such cases, if Bonita Pharmaceuticals, LLC deems it necessary, they shall seek third party assistance for recovery and the customers abides to pay all the cost of collection including the Court charges, reasonable attorney's fees through and including the appellate level.
  • In case of any disputes relating to or arising from the purchase of products from Bonita Pharmaceuticals, LLC, the customers agrees to the jurisdiction and venue in State of Michigan.
  • Bonita Pharmaceuticals, LLC reserves a right to change the product price and quotations subject to the availability of the products as well as the fluctuations in prices from the vendors.