When you register/place order at this (e-special) website, you are agreeing that you have read and understand Bonita Pharmaceuticals Terms and Agreement Policy.
For any shipping errors made or any products damaged in transit by Bonita Pharmaceuticals, the entire credit will be given to our customer. Any damage or error should be reported to Bonita Pharmaceuticals within 2 business days of the receipt of the order. Unauthorized returns if any shall not be processed for credit. Short-dated and refrigerated items are non-returnable. The purchaser shall be liable for 20% restocking fees with an addition to shipping charges for any return of orders notification after 24 to 48 hours of its execution and not more than 7 business days. To report the damage, error, or create a return, we strongly advise you to call our customer service representatives to obtain return authorization at 1-855-729-7200.
The Return Merchandise Authorization (RMA) number must be clearly marked on the outside of the box containing the returned product(s).
Voluntary or involuntary manufacturer product recalls will be handled in accordance to manufacturer instructions.
We accept payment by Wire, ACH, Check, Visa, Mastercard, American Express and Discover. Your payment will be processed upon approving the Invoice and order will be shipped right after. If a payment method is check by mail, credit terms of 15 days for brands and 30 days for generics will be given upon approval of credit application. Returned checks
Returned Check fee for Insufficient Funds (NSF): $50.00
Customers issuing a no cause/reason chargeback after they have received their merchandise will be billed any fees incurred by Bonita as well as a $50.00 chargeback fee. We must protect ourselves from this new type of crime/negligence.
Merchandise is subject to change or discontinue without notice. All information provided on e-special/Bonita is deemed reliable. We are not responsible for any changes made by manufacturer and their shortages.
All orders must be cancelled by phone before 4 PM EST on a same day.
Orders are shipped via UPS daily at our discretion. Additional charges for expedited shipping may apply.